Refund policy

We regret that our products didn’t meet your expectations.

At Ultra Carbon, we strive to stand out by promoting high standards and conscious consumerism.

We believe it’s important to consider the environmental impact of product returns. In many industries, most returned items end up in landfills, which contributes to waste and pollution. Additionally, the process of returning products leaves a carbon footprint due to transportation emissions.

In our effort to respect both our farmers and the environment, we do not accept returns on opened products.

We encourage you to carefully review our ingredient lists before making a purchase.

If you have sensitive skin or a history of allergic reactions, we recommend testing our skincare products on a small patch of skin a few days before full use.

If you’re unsure whether our products are suitable for your skin type, feel free to reach out to us at support@getultracarbon.com before making a purchase. We’re happy to assist you in determining if our products are a good fit.

Ultra Carbon is not liable for any skin reactions that may occur from using our products.

If you are dissatisfied with your purchase or ordered the wrong item, you may return it within 30 days by sending it to:

419-102 Grovewood Common
Oakville, Ontario, L6H 0X2, Canada

Please be sure to include your purchase receipt with the return. Once we receive the unopened product in its original packaging, we will notify you by email, and your refund will be processed. Please note that shipping costs are the responsibility of the customer.

We do not accept any returns or refunds after 30 days.